Responsible Service of Alcohol Sydney

If you have lost your RSA interim certificate you will need to contact your training provider and ask them to resend you the certificate.

If you have lost your RSA competency card you will need to fill in this form and send it to Liquor and Gaming NSW. There is a $30 fee for requesting a new card. Download Replacement Competency Card Form.

Once you have successfully completed the RSA course you will be given a temporary interim certificate. You will need to make sure that the your personal details on the reverse side are all correct and take this interim certificate to an RMS Service Centre, along with 100 points of ID (see the reverse side of your interim certificate for what contributes to 100 points) and apply for the card. There is no fee in applying for the card, it has already been included in your course fee.

Edway Training provides all the necessary equipment and paperwork. You must bring photo ID, a pen and your payment if you have not paid (we accept cash and VISA and MASTERCARD payments).

Your interim certificate is valid for 5 years, however, you can only work for 90 days before you will need the competency card. This means you can work purely on your interim certificate for those 90 days but after the 90th day you will need to have your competency card to work. If you have let the 90th day lapse, it does not mean your interim certificate has expired – simply you cannot work and you will need to apply for the card.

Your competency card is valid for 5 years. After 5 years you will need to re-sit the whole course. There is no refresher course available.

Fines range from $55 to $550 for each offence for the individual. Fines are higher if you work in Kings Cross or Sydney CBD. Liquor and Gaming NSW can also suspend your RSA for 12 months or cancel it. If your RSA is cancelled you will need to re-sit and pay for the course again.

If you are a licensee you can face fines of $55 to $1100 for each offence for staff not having their RSA.

Generally speaking you should keep your RSA handy either in your wallet or purse. Your employers might also ask you for a photocopied version to keep for their records.

No. NSW issued RSA competency card is valid in NSW only.

However, on the day of training you would’ve received a Statement of Attainment which is recognised in some Australia states and territories (such as Northern Territory , Western Australia, South Australia, Queensland). In Victoria, NSW RSA Statement of Attainment can be used to receive Victorian RSA Certificate.

You can use the old paper certificates if they are less than 5 years old.

If you received a certificate from 1 January 2010 to 21 August 2011, it expires on 30 June 2016. Any certificates issued before 1 January 2010 have already expired.

You cannot work in Kings Cross and Sydney CBD with the older paper certificates.

On the day of your course, providing you pass the exam you will be issued with your interim certificate valid for 90 days and your statement of attainment which is valid in some other parts of Australia.

You will have to go to a RMS Service Centre in order to obtain your competency card. It will arrive within 3 weeks of you applying. Please see “What is the process for obtaining the RSA competency card?” above for further information.

You can work immediately with your interim certificate, up until the 90th day. Then you must have obtained your competency card to continue working.

RSA training covers following alcohol-related topics:

• Liquor industry and alcohol
• Intoxication
• Benefits of responsible service of alcohol
• Strategies for responsible service of alcohol
• Refusal of service and underage drinking
• Packaged liquor
• Functions

These topics are covered in various activities including PowerPoint presentation, role plays and Q&As.

Yes you can, however, Edway Training does not offer the course online.

An RSA is mandatory requirement for the following jobs, these are also the most common jobs people tend to get once they have completed their RSA:

• Bartender
• Wait staff
• Bar back
• Glassy
• RSA Marshalls
• Security

You may also be required to have an RSA if you are intend on applying for promotional work or volunteer serving liquor.

The most common course undertaken with the RSA is the Responsible Conduct of Gambling (RCG) course. This will allow you to work in areas where gaming or gambling takes place. This is quite beneficial for those wanting to work in pubs or clubs as employers tend to favour those with both certifications as it means the employee is flexible and can work both in the bar and gaming areas of the establishment.

You can complete the RSA course at any age, even under 18 years old as having the photo competency card may be a requirement from your employer. You may not serve alcohol until you are 18 years old however.

RSA training is regulated by Liquor and Gaming NSW.

Yes you can bring a translator. Please let us know when booking if you are going to bring a translator as we will have to reserve a seat for them.

If you fail end of the day assessment, we allow you to come back and re-sit the exam. You do not have to pay nor sit through the whole course again, we simply ask that you choose a date and time and come back to have another attempt at the exam.

Edway does offer a discount when paying for both courses. Please call us on 1300 66 33 50 and we will be able to tell you prepaid and pay on the day prices.

Yes you can. To do so, you need to submit completed ‘Additional Competency Endorsement for existing Competency Card’ Form to the Office of Liquor, Gaming and Racing (please refer to the section 4 of the form for their contact details).

Please note that while your application is being processed you must carry your existing card as a proof of completion of the RSA training.