Terms & Conditions | Edway Training Melbourne & Sydney
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Terms and Conditions

Terms and Conditions of Training

Please read this agreement carefully before accessing or using the information and services available through the edway.edu.au website (“Site”). By accessing or using the Site, you agree to be bound by the terms and conditions below. Edway Training Pty Ltd may modify this agreement at any time, and such modifications shall be effective immediately upon posting the modified agreement on the Site.

Course Price

Edway Training Pty Ltd reserves the right to change course price at any time without notice and such change shall be effective immediately upon posting the new price on the Site.

Invoice Payment Method Terms

When the Invoice My Employer Invoice Payment method is chosen, the company responsible for payment MUST email a Purchase Order / Authority to Invoice.

Please attach Purchase Order to the booking when making a booking online or email it to po@edway.com.au

Exclametory

The Purchase order MUST be received by close of business the day prior to the training date at the latest.

If Edway Training does not receive the Purchase Order, invoice can not be issued.

Edway Training can issue qualification only after the payment for the invoice have been successfully processed.

For Purchase Order to be valid, they MUST contain:

  • Name of participant
  • Date and course participant attending
  • Confirmation the company accepts to be invoiced the course fee. The correct course fee must be stated (i.e. full price). Online special prices do not apply to invoices.
  • Full company details: Name, Address, and ABN
  • Contact details of who to send the invoice to for the payment (name, phone number and email address)

Invoices will ONLY be issued once training has been completed.

If any information on the Purchase Order is incorrect, it will not be accepted and will be sent back to be amended. If the Purchase Order is not correct by Close of Business the day prior to training, the participant will not be issued with their certificate.

General Refund Information

  1. Refund Approval: Once a refund is approved, the funds will be reimbursed to the account that was used for the initial payment.
  2. Account Restrictions: Refunds can only be processed back to the original account used for payment and cannot be transferred to any other account.
  3. Processing Time: Refunds typically take 5 to 10 business days to reflect in the original account.
  4. Please see the Request Process for Refunds, Cancellations, and Rescheduling section for instructions on how to request a refund.

Course Cancellations

  1. Participants can submit a request to cancel their training course.
  2. The eligibility for a refund, the refund amount, and any applicable invoice payment fee will depend on the timing of the cancellation request submission relative to the scheduled course start time.
  3. For Online Payment Method
    1. Online Payments are transactions made during the booking process through the website using bank cards. Online payments are made prior to the course start time.
    2. More than 24 hours before the start time: Eligible for a full refund, less a $10.00 processing fee.
    3. Less than 24 hours before the start time: Eligible for a 50% refund.
    4. On the day of training or thereafter: Not eligible for any refund.
  4. For Invoice Payment Method
    1. Invoice Payments are payments made using “Invoice My Employee” method where a company or organisation pays the course fees on behalf of the participant, typically initiated on or after the course date and designed for corporate customers. Payment is made via invoice.
    2. More than 24 hours before the start time: No invoice payment fee.
    3. Less than 24 hours before the start time: Invoice payment fee equivalent to 50% of the course fee will be charged.
    4. On the day of training or thereafter: Invoice payment fee equivalent to 100% of the course fee will be charged.
  5. Please see the Request Process for Refunds, Cancellations, and Rescheduling section for instructions on how to request a course cancellation.

Course Cancellations (By RTO)

  1. If a class is cancelled by the RTO (Registered Training Organisation), participants have the following options:
    1. Reschedule training for a different date free of charge.
    2. Request a full course fee refund.
  2. Please note that the $10.00 processing fee does not apply in this case.
  3. Invoice payment fee does not apply in this case.
  4. Any additional expenses incurred by the participant, such as travel costs, will not be reimbursed in case of a class cancellation.

Course Rescheduling

  1. Participants can submit a request to reschedule their training course to a more convenient date or time.
  2. The ability to reschedule without incurring additional fees, the applicable $10.00 processing fee, and any rescheduling fees are determined by the timing of the rescheduling request in relation to the originally scheduled course start time.
  3. Rescheduling Limit: Each participant is allowed to reschedule their training a maximum of two times. Beyond this, any further rescheduling will require payment of the full course fees.
  4. Refund Availability: Once a course has been rescheduled, refund requests for that course are no longer permissible.
  5. Rescheduling Fees:
    1. More than 24 Hours Prior: Rescheduling more than 24 hours before the course start time is free, subject to a $10.00 processing fee to cover administrative costs.
    2. Less than 24 Hours Prior: Requests made less than 24 hours before the start time are subject to a rescheduling fee of 25% of the full course fee.
    3. On the Day of Training or Later: Rescheduling on the day of the training or after the course has commenced will incur the full course fee.
  6. Please see the Request Process for Refunds, Cancellations, and Rescheduling section for instructions on how to request a course rescheduling.

Special Circumstances

Attendance

  1. Applicable when: A participant fails to attend the scheduled class.
  2. Online Payments: Refunds are not available, and rescheduling will require payment of the full course fee.
  3. Invoice Payments: Invoice Payment Fee of 50% of the course fee

Training Location Error

  1. Applicable when: A participant arrives at the incorrect location and cannot reach the correct location in time.
  2. Online Payments:  Refunds are not available, and rescheduling will require payment of the full course fee.
  3. Invoice Payments: Invoice Payment Fee of 50% of the course fee.

Unsatisfactory Assessment

  1. Applicable when: A participant fails to complete all training assessments satisfactorily.
  2. Online Payments: No refund available.
  3. Invoice Payments: Invoice Payment Fee of 100% of the course fee.
  4. Resit Option:
    1. Participants who wish to resit the course may do so at the training cost, which is the course fee minus any applicable government fees. For instance, to resit the White Card course in Victoria, the cost would be $121.50, calculated as the $149.00 course fee minus $27.50 in government fees.
    2. If no government fees apply, the full course fee will be charged.

Training Course Entry Requirements

  1. Applicable when:
    1. Training requirements, such as LLN (Language, Literacy, and Numeracy) assessment, identification verification, or prerequisite training certifications, are not met.
    2. Note that requirements may vary by course. Please refer to the specific course information for more details.
  2. Online Payments:
    1. Option to reschedule with a rescheduling fee of 25% of the full course fee.
    2. Eligible for a 50% refund of the course fee.
  3. Invoice Payments: An Invoice Payment Fee of 50% of the course fee will be charged.

RSA/RCG Course Eligibility (NSW Only)

  1. Applicable when: A participant who is not eligible for RSA/RCG NSW courses attends the class.
  2. Eligibility Criteria: Only individuals who have not previously undergone RSA/RCG NSW courses or whose RSA/RCG NSW competency card expired more than 28 days ago are eligible to attend RSA/RCG NSW courses.
  3. Online Payments: No refund available.
  4. Invoice Payments: Invoice Payment Fee of 100% of the course fee.

Duplicate Qualification

  1. Applicable when: A participant obtains same qualification from another RTO before successfully completing the same training course with our RTO.
  2. Online Payments: No refund available.
  3. Invoice Payments: Invoice Payment Fee of 100% of the course fee.

Online Courses

  1. Once enrolment is finalised and course materials are accessible for online or correspondence courses, refunds, transfers, or cancellations are not allowed.
  2. Note: This policy excludes virtual Zoom classes.

General Refund Information

  1. Refund Approval: Once a refund is approved, the funds will be reimbursed to the account that was used for the initial payment.
  2. Account Restrictions: Refunds can only be processed back to the original account used for payment and cannot be transferred to any other account.
  3. Processing Time: Refunds typically take 5 to 10 business days to reflect in the original account.

Request Process for Refunds, Cancellations, and Rescheduling

  1. Participants wishing to request a refund, cancel, or reschedule a training course must follow these steps.
  2. Submission Methods:
    1. Email: Send a request to melbourne@edway.com.au, clearly stating your intention (refund, cancellation, or rescheduling) and providing any relevant details such as your name, course date, and registration information.
    2. Online Form: Submit your request through the appropriate online form available on our website. Please choose the form corresponding to your request type (refund, cancellation, or rescheduling) located on the ‘Cancellation and Refund Requests’ or ‘Rescheduling Request’ page.
  3. Required Information: Ensure your request includes all necessary details to facilitate processing, such as your full name, contact information, course name, and scheduled date.
  4. Confirmation: Await confirmation of receipt from our team. We will review your request and respond with further instructions or confirmation of the requested action.
  5. Please note that phone requests are not accepted for refunds, cancellations, or rescheduling to ensure accurate processing and documentation.

Emergency Circumstances

In emergency circumstances (for example, sickness) please contact Edway Training and the management will evaluate your request on the case by case scenario.

Interpreter/Translator Policy

Certified Interpreters /Translators are allowed only in White Card Course Sydney. If there is a case, a written notification must be sent to sydney@edway.com.au 24 hours before a course starting time.

Please note: a family member, colleague or friend cannot act as an interpreter or translator for any courses.

Special Needs Participants

If there is a participant who requires special needs assistance, Edway Training must be informed a minimum of 48 business hours prior to the scheduled course starting time. For NSW classes, please email to sydney@edway.com.au. For Victorian classes, please email to melbourne@edway.com.au

Your Privacy

Edway Training policy is to maintain your privacy when you visit our site. Any personal details sent to us will be kept confidential and are subject to Privacy Laws.

We do not pass on, sell or swap any of your personal details with any third-party. We use information provided to identify your bookings. When you send us an email, we may use your email address to contact you in future. We may contact you for clarification of a request from you or to answer your query, but we will not sell or pass on your details, except where they act as agents for us and the information is required to deliver your requested goods or services.

Security Policy

When purchasing from Edway Group your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the Australian financial industry standard.

Online Payments

Payments made via the website are facilitated by Stripe payment gateway.

Participant Handbook

To download the full version of the Participant’s Handbook, please click here.

Zoom Technical Requirements

To access the Zoom students will require:

  • Internet connection – broadband wired or wireless (3G or 4G/LTE)
  • Speaker and microphone – built-in, USB or wireless Bluetooth
  • Webcam or HD webcam – built-in or USB

Operating Systems:

  • MacOS X with macOS 10.7 or later
  • Windows 10, 8.1, 8, 7
  • Red Hat Enterprise Linux 6.4 or higher
  • iOS 7.0 or later
  • iPad OS 13 or later
  • Android 4.0x or later

Browsers:

  • Windows: Edge 12+, IE 11+, Firefox 27+, Chrome 30+
  • Mac: Safari 7+, Firefox 27+, Chrome 30+
  • Linux: Firefox 27+, Chrome 30+

RAM Requirements:

  • Processor: Dual Core 2Ghz or higher (i3/i5/i7 or AMD equivalent)
  • RAM: 4GB

Bandwidth Requirements

1 to 1 Video Calling:

  • 600kbps (up/down) for high quality video
  • 2 Mbps (up/down) for 720p HD video
  • Receiving 1080p HD video requires 1.8 Mbps (up/down)
  • Sending 1080p HD video requires 1.8 Mbps (up/down)

Group Video Calling:

  • 800kbps/1.0Mbps (up/down) for high quality video
  • Receiving 1080p HD video requires 2.5mbps (up/down)
  • Sending 1080p HD video requires 3.0Mbps (up/down)

Compatibility of your device can be tested by visiting https://zoom.us/test

Disclaimer

  1. We strive for the information provided on this website to be as accurate and true as possible at the time of publication.
  2. You agree that any content viewed, downloaded or otherwise obtained through the use of the service is done so at your own discretion and risk.
  3. Please note that Refund and Rescheduling conditions are subject to change without prior notice and may be updated or modified based on various factors and considerations at the discretion of the management.
  4. Course prices mentioned in this policy are provided as examples only and cannot be used as a reference. The actual course price may vary.

Email Disclaimer

The information in the electronic mail messages sent from .edway.edu.au or .edway.com.au domains is confidential and intended only for the use of the addressee named in the email. Access to that message by anyone else is unauthorised. If you are not the intended recipient, please delete this mail message and kindly notify Edway Group at info@edway.edu.au or by phone +61 2 9357 6544. Any disclosure, copying, distribution or any other action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. Edway Group accepts no responsibility for any effects this mail message or attachments have on the recipients’ network or computer systems.