Is there any minimum age to complete the RCG courses?
There is no age requirement for attending an RCG training. However, you are not allowed to work in the gaming and gambling industry until you are 18 years old.
Provide Responsible Gambling Services training (also known as NSW RCG course) is designed to qualify gambling industry employees to promote safety in an establishment where gambling occurs. It provides the basic details of working in a gambling environment and how to anticipate and prevent problems.
Course CODE
RCG training course is delivered and statements of attainment are issued by Edway Training Pty Ltd (RTO No 91401)
Edway Training is approved by L&GNSW and accredited by the Australian Skills and Quality Authority (ASQA) to deliver this training course.
According to the government, state and ASQA guidelines, Edway Training remains open. Please refer to the booking calendar for the latest schedule.
COVID-19 Action Plan
In line with the federal government’s quarantine plan, we have changed our operations:
We remind all the participants to follow health guidelines:
We appreciate your support during these difficult times for our country and the world.
Upon successful completion of the course, participants will receive:
RCG training covers topics such as the impact of problem gambling on individuals, families and the community, key government agencies, harm minimisation provisions of the gambling laws, legislative provisions for responsible gambling, minors and proof of age, offences and penalties, statutory and other gaming signage, self-exclusion schemes, strategies for preventing underage gambling, importance of advising patrons of assistance available to problem gamblers, implementation of House Policies and industry codes of practice, understanding duty of care, alcohol and gambling.
RCG training course consists of PowerPoint presentation, class activities, videos and a final assessment.
To receive your competency card, you will need to:
When booking a course, online payment is required
This payment method ONLY applies to companies and employment agencies.
A valid Purchase Order / Authority to Invoice MUST be submitted prior to the day of training.
For more information, please refer to the ‘Invoice Payment Procedure’ section of the confirmation email or read our Invoice Payment Method Terms section.
Participants must provide one form of photo I.D. (e.g. passport, Australian driver’s licence, proof of age card, student card).
Please note only an international passport is accepted as a non-Australian document.
All other forms of I.D. must be issued in Australia.
STATEMENT OF ATTAINMENT WILL NOT BE ISSUED
if participants do not provide a valid form of I.D.
Participants should arrive 15 minutes prior to the scheduled starting time of the course to complete the necessary registration paperwork.
ENTRY TO THE COURSE WILL BE REFUSED
if participants arrive 15 minutes after the scheduled starting time.
The basic understanding, reading and writing of English is required.
As part of our pre-training review all students are required to complete an LLN assessment to determine a student’s eligibility for enrolment into their selected course.
All students enrolling into any Edway Training courses must have LLN skills to do simple calculations, understand English well enough to be able to read, write, and provide verbal responses to questions in English to undertake training and assessment in any of our courses.
For further information on student support services please refer to the Student Handbook.
Participants must provide one form of photo I.D. (e.g. passport, Australian driver’s licence, proof of age card, student card).
Please note only an international passport is accepted as a non-Australian document.
All other forms of I.D. must be issued in Australia.
STATEMENT OF ATTAINMENT WILL NOT BE ISSUED
if participants do not provide a valid form of I.D.
Participants should arrive 15 minutes prior to the scheduled starting time of the course to complete the necessary registration paperwork.
ENTRY TO THE COURSE WILL BE REFUSED
if participants arrive 15 minutes after the scheduled starting time.
The basic understanding, reading and writing of English is required.
As part of our pre-training review all students are required to complete an LLN assessment to determine a student’s eligibility for enrolment into their selected course.
All students enrolling into any Edway Training courses must have LLN skills to do simple calculations, understand English well enough to be able to read, write, and provide verbal responses to questions in English to undertake training and assessment in any of our courses.
For further information on student support services please refer to the Student Handbook.
From 1 January 2015, every student who undertakes nationally recognised Vocational Education and Training (VET) in Australia is required to have a Unique Student Identifier (USI). Students can use their USI to access their enrolment and achievement record from a single online source. The USI is made up of ten numbers and letters. A USI account will contain all of a student’s nationally recognised training records and results since 1 January 2015.
IF A PARTICIPANT FAILS TO PRODUCE A VALID USI NUMBER, STATEMENT OF ATTAINMENT CANNOT BE ISSUED.
Edway Training will verify your USI before a certificate or statement can be issued.
You can apply for your USI after completing this registration process here www.usi.gov.au
Unable to attend, chose the wrong date, the wrong course, didn’t fit requirements? We will help you fix it!
Edway Training is a well-established, Australian based short courses training provider. We specialise in courses for construction, health and hospitality
There is no age requirement for attending an RCG training. However, you are not allowed to work in the gaming and gambling industry until you are 18 years old.
If you were unsuccessful in RCG test, you will have to attend a full course once again. You will receive an email notification within 24 hrs with information on how and when you can participate in a class (an extra change is applied for taking a second attempt).
You do not need to attend a face-to-face training if your RCG competency card expired less than 28 days ago. Your licence can be renewed online by completing a L&GNSW refresher course. However, if you did not update your licence within this period, you need to do a face-to-face course once again. Please find the details on how to renew your card on a Service NSW website.
No. A course price includes a fee for your competency card. All you need to do is just take an interim certificate and 100 points of I.D. and apply for an RCG competency card in any Service NSW centre.
If your certificate is expired you are not allowed to work using this certificate. To continue working in the gaming industry you must hold an RCG competency card. Even if the certificate is expired, you can still use it to apply for the competency card in Service NSW centre
After a successful completion of the training, an interim RCG certificate will be emailed to you within 24 hrs. Then, you will need to apply for a competency card by yourself within the next 90 days. Take the certificate along with 100 points of I.D. (find the details on the certificate) to the closest Service NSW office. A plastic card will be posted to your residential address.
For more information on how to apply for a competency card please refer to a Service NSW webpage.
ABN: 89 125 949 117 RTO No: 91401
Sydney, NSW Direct Line: 02 9357 6544
Melbourne, VIC Direct Line: 03 8725 7920
Hotline: 1300 663 350
Sydney NSW Direct: 02 9357 6544
Melbourne VIC Direct: 03 8725 7920
Hotline: 1300 663 350
ABN: 89 125 949 117
RTO No: 91401