Training for a team, business or school?
In New South Wales or Victoria we can run RCG (Responsible Conduct of Gambling) at your workplace or school, or book your group into one of our centres. Our business training team can talk it through.
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RCG (Responsible Conduct of Gambling) — NSW
Provide responsible gambling servicesSITHGAM022 · Statement of AttainmentResponsible gambling training for gaming-floor staff, cashiers, licensees and club secretaries. You need it before you work with gaming machines in New South Wales.
Issued by Edway Training (RTO 91401)
Nationally recognised training1 dayNSW competency card with RCG endorsement
Working with gaming machines in New South Wales
If your work involves gaming machines in New South Wales, you need Responsible Conduct of Gambling training first. It applies to gaming-floor and gaming-area staff, staff who pay out winnings, hotel licensees, registered-club secretaries and directors, and Responsible Gambling Officers.
The course teaches you how to promote responsible gambling, reduce gambling harm and meet your legal obligations at work.
- What you'll learn
- Understand how gambling works in Australia and New South Wales
- Understand what gambling harm is and how to recognise it
- Apply responsible gambling and harm-minimisation measures
- Interact with patrons
- Put responsible conduct of gambling into practice
Duration1 dayStart and finish in a single day
DeliveryIn person or live onlineCome to a class, or join live over Zoom
Assessment25 questionsYou sit the Liquor & Gaming NSW online assessment after the course. All 25 must be correct, with unlimited attempts at each question
CredentialRCG NSWProvide responsible gambling servicesSITHGAM022 · Statement of Attainment
RecognitionNationally recognised trainingThe competency card you apply for is a New South Wales credential
Before you book
A quick language check is part of enrolment. You'll need enough English to read, write and understand the course. After booking, you'll complete a short language, literacy, numeracy and digital (LLND) check in your student account. You need to pass it to do the course. Not sure? Try a practice check first. If you don't pass, you get a full refund minus the $30 administration fee.Try a practice check
What you'll need
A USI. A Unique Student Identifier.
Photo ID. A valid photo ID — shown when you arrive for an in-person class, or uploaded in your student account if you study by Zoom.
An email address and mobile number. Liquor & Gaming NSW sends your online assessment link to them.
You must be 18 or over to work with gaming machines. Under-18s are not allowed in the gaming machine areas of New South Wales hotels and clubs.
Already hold a NSW RCG? Renew it instead. If your competency card is current, expired less than 28 days ago, or your interim certificate was issued less than 5 years ago, we cannot enrol you in the full course again — doing the full course does not renew your card. Renew online through Service NSW instead: a 45-minute Liquor & Gaming NSW refresher plus the card fee.Renew your card at Service NSW
Your credential, in New South Wales
1
Statement of Attainment
SITHGAM022 · Provide responsible gambling services
Emailed to you when you finish, and always available to download from your student account.
2
NSW competency card with RCG endorsement
Physical and digital, with your photo. Your card and its RCG endorsement are valid 5 years — renew with the online RCG Refresher before it expires.
Why do this course?
Getting your RCG opens up gaming-floor work in NSW pubs and clubs — every job that touches the gaming machines needs it, from the floor staff to the person paying out winnings.
Required for
- Gaming attendant
- Cashier who pays out winnings
- Responsible Gambling OfficerResponsible Gambling Officers also need Advanced RCG training and the ARCG endorsement on their competency card.
- Hotel licenseeLicensees also complete separate Liquor & Gaming NSW licensee training.
- Registered club secretaryClub secretaries also complete separate Liquor & Gaming NSW licensee training.
Where your NSW competency card with RCG endorsement is recognised
Your competency card and its RCG endorsement let you work with gaming machines anywhere in New South Wales.
QLD
Accepted as it is
NT
Accepted — refresher training applies
Victoria, South Australia, Tasmania and the ACT require their own approved course instead.
Choose how you train
In person
A one-day classroom course with a trainer. Your ID is checked when you arrive.
Live online (Zoom)
The same one-day course, run live over Zoom. Join with your camera and microphone on — your identity is checked on camera.
Where you'll train in New South Wales
Darlinghurst · Sydney
Ground Floor, 155–159 William St, Darlinghurst NSW 2010
A street-level shopfront on William Street, near Kings Cross Station. There is one entrance, with a step at the door.
Venue details
Accessibility
The entrance has one step through a standard-width door. There is no alternative entrance.
Getting there
The venue is close to Kings Cross Station, and buses stop nearby on William Street. Use the Transport for NSW Trip Planner for the best current service and accessible-travel information.
Transport for NSW Trip Planner →Parking
There is no customer parking on site. Paid parking is available nearby at Wilson Parking and at Secure Parking in Kings Cross. Limited metered street parking may be available. Always check the signs. Parking availability, hours and fees can change, so check the operator's website before travelling.
Finding the entrance
Enter directly from William Street through the shopfront branded Edway and Training Aid. There is one public entrance.
Cafés and food options are available nearby.
What happens after you book
- 1Check your emailYour confirmation email shows your venue and time, or your joining link. It comes from no-reply@edway.edu.au. It usually arrives within a few minutes of booking.
- 2Set up your student accountLog in with the details in your confirmation email and set up your account.
- 3Have your USI readyA Unique Student Identifier is required for this course. Get or find yours at usi.gov.au.
- 4Upload your photo IDUpload a valid photo ID in your student account. It's required for all nationally recognised training and confirms your identity for your certificate.
- 5Complete a short LLND checkIn your student account you complete a short language, literacy, numeracy and digital (LLND) check. You'll need enough English to take part and to pass it.
- 6We confirm your enrolmentOnce you've finished the LLND check, we confirm your enrolment by email. If there's a problem with your eligibility, we'll contact you directly before you start.
Wondering about your credential? See What you'll receive.
Getting your competency card
- 1Get your interim certificateAfter your course is lodged, you'll get an email and SMS from OneGov with a link to the online assessment. When you pass, follow the prompts and tick the declaration — your interim certificate is then issued. It's valid for 90 days and you can work with gaming machines straight away.
- 2Apply at Service NSWTake the interim certificate and 100 points of ID to a Service NSW centre. You must apply yourself — nobody can apply for you.
- 3Use your digital cardYour digital card is available in the Service NSW app right after your ID check.
- 4Watch for the posted cardYour physical card is posted — allow about a month. The card cost is included in your course fee.
Questions, answered
I already hold a NSW RCG competency card. Can I do the course again?
No. Liquor & Gaming NSW does not allow us to enrol you in the full RCG course while your competency card is current, within 28 days of expiring, or while an interim certificate issued less than 5 years ago is still in force — and doing the full course would not renew your card anyway. Renew online through Service NSW instead: enter your licence number, complete the 45-minute Liquor & Gaming NSW RCG refresher, and pay the card renewal fee (currently $50). Your interim certificate arrives by email straight away and your new card is posted within about 5 weeks. If your card expired more than 28 days ago, you need to do the full course again — book with us as normal.Renew your card at Service NSW
How long does my RCG last?
Your NSW competency card's RCG endorsement is valid for 5 years. To renew, you complete the short online Liquor & Gaming NSW RCG Refresher before it expires and pay only the card-issue fee. We do not run refresher courses.
Ready to book your RCG NSW course?
Choose a session that suits you and book online in minutes.
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