Policies
The documents that set out how we run our training and what you can expect from us. Each one opens on its own page.
Which training provider is your course with?
It's named on your booking confirmation.
Booking and paying
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Terms and Conditions of Training — the agreement you accept when you book: enrolment, payment, attendance and what each side is responsible for.
Version 2.3 · issued 2026-09-28
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Course Refund Policy — the governing rules for refunds, cancellations and rescheduling. Where the handbook or Terms mention refunds, this document is the authority.
Version 2.3 · issued 2026-09-28
While you study
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Student Handbook — the practical guide to studying with us: what to bring, how courses run, the support available, and how our policies apply day-to-day.
Version 2.4 · issued 2026-09-28
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Code of Conduct — the behaviour we expect from students and staff so training stays safe and fair for everyone.
Version 2.0 · issued 2026-09-05
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Plagiarism and Cheating Policy and Procedure — what counts as plagiarism, collusion, cheating or misuse of AI tools, how a suspected case is handled, and your right to respond and appeal.
Version 2.0 · issued 2026-09-12
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Student Support Policy and Procedure — the academic, personal and access support available before, during and after your course, and how to ask for it.
Version 2.0 · issued 2026-09-12
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Language, Literacy, Numeracy and Digital (LLND) Policy and Procedure — how language, literacy, numeracy and digital skills needs are identified before and during a course, and the support and referrals available.
Version 2.0 · issued 2026-09-12
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Work Health and Safety (WHS) Policy and Procedures — how we keep training sites safe, what you are asked to do, and what happens if there is an incident or hazard.
Version 2.0 · issued 2026-09-12
If something goes wrong
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Complaints and Appeals Policy and Procedures — how to raise a complaint or appeal a decision, what happens next, and the timeframes we work to.
Version 3.0 · issued 2026-09-15
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Sexual Harassment Policy and Procedures — what sexual harassment is, how we prevent it, and how a report is handled and resolved.
Version 2.0 · issued 2026-09-05
Recognition of what you already know
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Recognition of Prior Learning (RPL) Policy and Procedure — how to apply for recognition of skills and knowledge you already have, and how the evidence is assessed.
Version 2.0 · issued 2026-09-05
Your information
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Privacy Policy and Procedure — how your personal information and student records are collected, stored, used and protected.
Version 2.0 · issued 2026-09-05
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Website Privacy Policy — what this website itself collects when you use it, and how that information is handled.
Version 1.4 · issued 2026-10-09