Is there any minimum age to complete the RCG courses?
There is no age requirement for attending an RCG training. However, you are not allowed to work in the gaming and gambling industry until you are 18 years old.
RCG Course Sydney via ZOOM
Provide Responsible Gambling Services training (also known as NSW RCG course) is designed to qualify gambling industry employees to promote safety in an establishment where gambling occurs. It provides the basic details of working in a gambling environment and how to anticipate and prevent problems.
This course is delivered via ZOOM session. If you would like to participate in a face-to-face classroom session please go to our RCG Course Sydney page.
Duration
6 hours
Location
ZOOM
session
Provide Responsible Gambling Services
Provide Responsible Gambling Services
Course CODE
SITHGAM022
RCG training course is delivered and statements of attainment are issued by Edway Training Pty Ltd (RTO No 91401)
Edway Training is approved by L&GNSW and accredited by the Australian Skills and Quality Authority (ASQA) to deliver this training course.
Edway Training
RTO № 91401
Edway Training
RTO № 91401
Interim Certificate
issued within 24hrs
Digital Competency
Card Available
Liquor & Gaming NSW
Approved
ZOOM
session
RCG Course Information
Who Needs to Undertake the RCG Training?
- All licensees and staff whose job responsibilities are related to gaming machines and gambling processes.
Eligibility for Undertaking the RCG Course
- New Applicants: Required if you have never done the course before.
- Expired Competency Card Holders: Required if your competency card expired more than 28 days ago.
- Refresher Course: If you have a valid RCG competency card or it has expired recently, you need to undertake the L&GNSW online refresher course.
Completion and Assessment Process
- Post-Course Assessment: Upon successful completion of the RCG course, L&GNSW will send you a link and log-in details to complete the mandatory online RCG assessment.
Assessment Details:
- The assessment includes 30 multiple choice, True/False, and scenario-based questions.
- A score of 100% is required to pass.
- Unlimited attempts are allowed.
- The assessment typically takes 20 minutes to complete.
Certification and Validity
- Interim Certificate: Upon passing the assessment, you will receive an RCG Interim Certificate which is valid for 90 days.
- Competency Card: Within the 90-day interim period, you must apply for an RCG Competency Card at a Service NSW centre.
- Validity of Competency Card: The RCG Competency Card is valid for 5 years, after which a refresher course is required.
Qualification Information
- This course supersedes and is equivalent to the SITHGAM001 qualification.
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Registered Training Organisation
Course details
What will you receive
Upon successful completion of the course, participants will receive:
- Liquor & Gaming NSW RCG Interim Certificate.
- National RCG Statement of Attainment (recognised as an RCG qualification in the NT, WA, SA, QLD and Tasmania).
What will you learn
RCG training covers topics such as the impact of problem gambling on individuals, families and the community, key government agencies, harm minimisation provisions of the gambling laws, legislative provisions for responsible gambling, minors and proof of age, offences and penalties, statutory and other gaming signage, self-exclusion schemes, strategies for preventing underage gambling, importance of advising patrons of assistance available to problem gamblers, implementation of House Policies and industry codes of practice, understanding duty of care, alcohol and gambling.
RCG training course consists of Zoom presentation, class activities, videos and a final assessment.
The online assessment comprises of 30 multiple choice, True/False and scenario-based questions.
You need to score 100% to pass and have unlimited attempts to pass. The assessment is expected to take 20 minutes to complete.
RCG training course consists of Zoom presentation, class activities, videos and a final assessment.
The online assessment comprises of 30 multiple choice, True/False and scenario-based questions.
You need to score 100% to pass and have unlimited attempts to pass. The assessment is expected to take 20 minutes to complete.
How to get your RCG card
To receive your competency card, you will need to:
- Complete the course successfully, complete the L&GNSW RCG assessment and receive an NSW RCG interim certificate
- Take your RCG interim certificate and 100 points of identification (see details on the back side of the certificate)
- Visit the closest Service NSW centre to order your competency card
- The competency card will be posted to you within 4 weeks You can also access your digital licence
What will you receive
Upon successful completion of the course, participants will receive:
- Liquor & Gaming NSW RCG Interim Certificate.
- National RCG Statement of Attainment (recognised as an RCG qualification in the NT, WA, SA, QLD and Tasmania).
What will you learn
RCG training covers topics such as the impact of problem gambling on individuals, families and the community, key government agencies, harm minimisation provisions of the gambling laws, legislative provisions for responsible gambling, minors and proof of age, offences and penalties, statutory and other gaming signage, self-exclusion schemes, strategies for preventing underage gambling, importance of advising patrons of assistance available to problem gamblers, implementation of House Policies and industry codes of practice, understanding duty of care, alcohol and gambling.
RCG training course consists of Zoom presentation, class activities, videos and a final assessment.
The online assessment comprises of 30 multiple choice, True/False and scenario-based questions.
You need to score 100% to pass and have unlimited attempts to pass. The assessment is expected to take 20 minutes to complete.
How to get your RCG card
To receive your competency card, you will need to:
- Complete the course successfully, complete the L&GNSW RCG assessment and receive an NSW RCG interim certificate
- Take your RCG interim certificate and 100 points of identification (see details on the back side of the certificate)
- Visit the closest Service NSW centre to order your competency card
- The competency card will be posted to you within 4 weeks You can also access your digital licence
Payment
When booking a course, online payment is required
This payment method ONLY applies to companies and employment agencies.
A valid Purchase Order / Authority to Invoice MUST be submitted prior to the day of training.
For more information, please refer to the ‘Invoice Payment Procedure’ section of the confirmation email or read our Invoice Payment Method Terms section.
Reviews
Course requirements
Identification
Participants must provide one form of photo I.D. (e.g. passport, Australian
driver’s licence, proof of age card, student card).
Please note only an international passport is accepted as a non-Australian document.
All other forms of I.D. must be issued in Australia.
STATEMENT OF ATTAINMENT WILL NOT BE ISSUED
if participants do not provide a valid form of I.D.
Attendance
Participants should arrive 15 minutes prior to the scheduled starting time of the course to complete the necessary registration paperwork.
ENTRY TO THE COURSE WILL BE REFUSED
if participants arrive 15 minutes after the scheduled starting time.
LLN (Language, Literacy and Numeracy)
The basic understanding, reading and writing of English is required.
As part of our pre-training review all students are required to complete an LLN assessment to determine a student’s eligibility for enrolment into their selected course.
All students enrolling into any Edway Training courses must have LLN skills to do simple calculations, understand English well enough to be able to read, write, and provide verbal responses to questions in English to undertake training and assessment in any of our courses.
For further information on student support services please refer to the Student Handbook.
Unique Student Identifier (USI)
All participants MUST provide their USI.
If you do not have a USI, please create one here
STATEMENT OF ATTAINMENT WILL NOT BE ISSUED if a participant does not provide a valid USI.
ZOOM
To attend a training session, you'll require to have a device (laptop, desktop or tablet) that is compatible with Zoom.
To test if your device is compatible, visit zoom test page.
To check zoom's technical requirements, refer to the Zoom Technical Requirements section of the terms and conditions page.
Identification
Participants must provide one form of photo I.D. (e.g. passport, Australian
driver’s licence, proof of age card, student card).
Please note only an international passport is accepted as a non-Australian document.
All other forms of I.D. must be issued in Australia.
STATEMENT OF ATTAINMENT WILL NOT BE ISSUED
if participants do not provide a valid form of I.D.
Attendance
Participants should arrive 15 minutes prior to the scheduled starting time of the course to complete the necessary registration paperwork.
ENTRY TO THE COURSE WILL BE REFUSED
if participants arrive 15 minutes after the scheduled starting time.
LLN (Language, Literacy and Numeracy)
The basic understanding, reading and writing of English is required.
As part of our pre-training review all students are required to complete an LLN assessment to determine a student’s eligibility for enrolment into their selected course.
All students enrolling into any Edway Training courses must have LLN skills to do simple calculations, understand English well enough to be able to read, write, and provide verbal responses to questions in English to undertake training and assessment in any of our courses.
For further information on student support services please refer to the Student Handbook.
Unique Student Identifier (USI)
All participants MUST provide their USI.
If you do not have a USI, please create one here
STATEMENT OF ATTAINMENT WILL NOT BE ISSUED if a participant does not provide a valid USI.
ZOOM
To attend a training session, you'll require to have a device (laptop, desktop or tablet) that is compatible with Zoom.
To test if your device is compatible, visit zoom test page.
To check zoom's technical requirements, refer to the Zoom Technical Requirements section of the terms and conditions page.
Identification
Participants must provide one form of photo I.D. (e.g. passport, Australian
driver’s licence, proof of age card, student card).
Please note only an international passport is accepted as a non-Australian document.
All other forms of I.D. must be issued in Australia.
STATEMENT OF ATTAINMENT WILL NOT BE ISSUED
if participants do not provide a valid form of I.D.
Please note only an international passport is accepted as a non-Australian document.
All other forms of I.D. must be issued in Australia.
STATEMENT OF ATTAINMENT WILL NOT BE ISSUED
if participants do not provide a valid form of I.D.
Attendance
Participants should arrive 15 minutes prior to the scheduled starting time of the course to complete the necessary registration paperwork.
ENTRY TO THE COURSE WILL BE REFUSED
if participants arrive 15 minutes after the scheduled starting time.
ENTRY TO THE COURSE WILL BE REFUSED
if participants arrive 15 minutes after the scheduled starting time.
LLN (Language, Literacy and Numeracy)
The basic understanding, reading and writing of English is required.
As part of our pre-training review all students are required to complete an LLN assessment to determine a student’s eligibility for enrolment into their selected course.
All students enrolling into any Edway Training courses must have LLN skills to do simple calculations, understand English well enough to be able to read, write, and provide verbal responses to questions in English to undertake training and assessment in any of our courses.
For further information on student support services please refer to the Student Handbook.
As part of our pre-training review all students are required to complete an LLN assessment to determine a student’s eligibility for enrolment into their selected course.
All students enrolling into any Edway Training courses must have LLN skills to do simple calculations, understand English well enough to be able to read, write, and provide verbal responses to questions in English to undertake training and assessment in any of our courses.
For further information on student support services please refer to the Student Handbook.
Unique Student Identifier (USI)
All participants MUST provide their USI.
If you do not have a USI, please create one here
STATEMENT OF ATTAINMENT WILL NOT BE ISSUED if a participant does not provide a valid USI.
If you do not have a USI, please create one here
STATEMENT OF ATTAINMENT WILL NOT BE ISSUED if a participant does not provide a valid USI.
ZOOM
To attend a training session, you’ll require to have a device (laptop, desktop or tablet) that is compatible with Zoom.
To test if your device is compatible, visit zoom test page.
To check zoom’s technical requirements, refer to the Zoom Technical Requirements section of the terms and conditions page.
To test if your device is compatible, visit zoom test page.
To check zoom’s technical requirements, refer to the Zoom Technical Requirements section of the terms and conditions page.
Book a Course
- To book a course, click on the Book Now button
on the right of your preferred date and location.
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