Responsible Service of Alcohol (RSA) Sydney NSW FAQs

Below you will find a list of our most frequently asked questions relating to our RSA Responsible Service of Alcohol training course. If you have a question not listed here or have any further queries, please call 1300 663 350 or email to info@edway.edu.au

Please note that information provided relates to the RSA training course in NSW, Australia.

Q1: I’ve lost my RSA, what do I have to do? Do I have to do the course again?
Q2: What is the process for obtaining the RSA competency card?
Q3: What do I have to bring to the RSA training course?
Q4: How long are my interim certificates/competency cards valid for? When do I have to renew?
Q5: Do I have to carry my RSA on me?
Q6: Can I work in other states with my NSW RSA certificate? Is it nationally recognised?
Q7: What do I receive on the day of training? When will I receive my competency card? Can I work immediately?
Q8: What activities are involved in the RSA training course? What do I learn?
Q9: Can I do my RSA training online?
Q10: What jobs can I get now I’ve obtained my RSA qualification?
Q11: What other courses may I require to work in hospitality industry?
Q12: What is the minimum age to complete the RSA?
Q13: Who regulates the RSA training?
Q14: What happens if I fail my RSA training?
Q15: Does Edway offer an RSA and RCG training combo?

Q1: I’ve lost my RSA, what do I have to do? Do I have to do the course again?

If you have lost your RSA interim certificate you will need to contact your training provider and ask them to resend you the certificate.
If you have lost your RSA competency card please find information on how to replace it on Department of Customer Service website

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Q2: What is the process for obtaining the RSA competency card?

Once you have successfully completed the RSA course you will be given a temporary interim certificate. You will need to make sure that the your personal details on the reverse side are all correct and take this interim certificate to an RMS Service Centre, along with 100 points of ID (see the reverse side of your interim certificate for what contributes to 100 points) and apply for the card. There is no fee in applying for the card, it has already been included in your course fee.

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Q3: What do I have to bring to the RSA training course?

Edway Training provides all the necessary equipment and paperwork. You need to bring just one photo ID (photocopies are not accepted)

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Q4: How long are my interim certificates/competency cards valid for? When do I have to renew?

Your interim certificate is valid for 5 years, however, you can only work for 90 days before you will need the competency card. This means you can work purely on your interim certificate for those 90 days but after the 90th day you will need to have your competency card to work. If you have let the 90th day lapse, it does not mean your interim certificate has expired – simply you cannot work and you will need to apply for the card.

Your competency card is valid for 5 years. After 5 years you will need to re-sit the whole course. There is no refresher course available.

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Q5: Do I have to carry my RSA on me?

Generally speaking you should keep your RSA handy either in your wallet or purse. A digital version of your RSA competency card is also available. You can find more information about the digital competency cards and how to apply for it using the Service NSW website

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Q6: Can I work in other states with my NSW RSA qualification? Is it nationally recognised?

No. NSW issued RSA competency card is valid in NSW only.

However, on the day of training you would’ve received a Statement of Attainment which is recognised in some Australia states and territories (such as Northern Territory , Western Australia, South Australia, Queensland). In Victoria, NSW RSA Statement of Attainment can be used to receive Victorian RSA Certificate.

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Q7: What do I receive on the day of training? When will I receive my competency card? Can I work immediately?

Upon successful completion of a final assessment, you will receive an interim certificate which is valid for 90 days. You will have to go to Service NSW to order your competency card and take 100 points of ID. You can work immediately with your interim certificate, up until the 90th day. Then you must have obtained your competency card to continue working.

To find more information on how to obtain your competency card, please follow a link: https://www.liquorandgaming.nsw.gov.au/working-in-the-industry/training-to-work-in-the-industry/competency-cards/nsw-competency-cards.

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Q8: What activities are involved in the RSA training course? What do I learn?

RSA training covers following alcohol-related topics:

  • Liquor industry and alcohol
  • Intoxication
  • Benefits of responsible service of alcohol
  • Strategies for responsible service of alcohol
  • Refusal of service and underage drinking
  • Packaged liquor
  • Functions

These topics are covered in various activities including PowerPoint presentation, role plays and Q&As.

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Q9: Can I do my RSA training online?

Yes you can, however, Edway Training does not offer the course online.

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Q10: What jobs can I get now I’ve obtained my RSA qualification?

An RSA is mandatory requirement for the following jobs, these are also the most common jobs people tend to get once they have completed their RSA:

  • Bartender
  • Wait staff
  • Bar back
  • Glassy
  • RSA Marshalls
  • Security

You may also be required to have an RSA if you are intend on applying for promotional work or volunteer serving liquor.

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Q11: What other courses may I require to work in the hospitality industry?

The most common course undertaken with the RSA is the Responsible Conduct of Gambling (RCG) course. This will allow you to work in areas where gaming or gambling takes place. This is quite beneficial for those wanting to work in pubs or clubs as employers tend to favour those with both certifications as it means the employee is flexible and can work both in the bar and gaming areas of the establishment.

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Q12: What is the minimum age to complete the RSA?

You can complete the RSA course at any age, even under 18 years old as having the photo competency card may be a requirement from your employer. You may not serve alcohol until you are 18 years old however.

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Q13: Who regulates the RSA training?

RSA training is regulated by the Department of Customer Service (previously known as Liquor and Gaming NSW)

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Q14: What happens if I fail my RSA training end of the day assessment?

If you fail end of the day assessment, we allow you to do a second attempt. Please enquire about available dates by calling our office or sending an email to sydney@edway.com.au. The price for re-test is $50 and needs to be paid on the day of your re-examination.

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Q15: Does Edway offer an RSA and RCG combo?

No, we do not provide a combo promotion for RSA and RCG courses.

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