Terms & Conditions

Terms and Conditions of Training

Please read this agreement carefully before accessing or using the information and services available through the edway.edu.au website (“Site”). By accessing or using the Site, you agree to be bound by the terms and conditions below. Edway Training Pty Ltd may modify this agreement at any time, and such modifications shall be effective immediately upon posting the modified agreement on the Site.

Course Price

Edway Training Pty Ltd reserves the right to change course price at any time without notice and such change shall be effective immediately upon posting the new price on the Site.

Online Special Price Terms

The online special discounted price is only applicable to prepayments made via the website, telephone or in person bookings made before the scheduled date of training.

Please note that the online special discounted price does NOT apply to the invoice payment method.

Invoice Payment Method Terms

When Invoice Payment method is chosen, the company responsible for payment MUST email a Purchase Order / Authority to Invoice.

For NSW courses, email to info@edway.edu.au

For VIC courses, email to info.m@edway.edu.au

The Purchase order MUST be received by close of business the day prior to the training date AT THE LATEST. If Edway Training does not receive the Purchase Order before the day of training it will not be considered valid and as payment will not have been arranged, the participant will not be issued with their certificates.

For Purchase Order to be valid, they MUSt contact:

1) Name of participant

2) Date and course participant attending

3) Confirmation the company accepts to be invoiced the course fee. The correct course fee must be stated (i.e. full price). Online special prices do not apply to invoices.

4) Contact details of who to send the invoice to for the payment (name, phone number and email address)

Invoices will ONLY be issued once training has been completed. If any information on the Purchase Order is incorrect, it will not be accepted and will be sent back to be amended. If the Purchase Order is not correct by Close of Business the day prior to training, the participant will not be issued with their certificate.

Refund and Transfer Policies

White Card Courses

Refunds
        • More than 2 business days written notice = full refund *
        • Within 2 business days of your course = no refund
        • No refund will be issued after transferring your enrolment to another practical session
        • Participants that are more than 20 minutes late for their scheduled course will be rescheduled at a 50% fee
        • If you do not bring the correct ID no refund will be issued
        • If you do not bring the correct ID and wish to be transferred a 50% rebooking fee will apply

*All refunds will be charged less a $10 administration fee.

For NSW refunds, please email to info@edway.edu.au

For VIC refunds, please email to info.m@edway.edu.au

Transfer to another date
        • More than 2 business days written notice = no charge.
        • Notice given within 7 days of your original course date = 50% charge of the course fee
        • If you do not bring the correct ID no refund will be issued
        • If you do not bring the correct ID and wish to be transferred a 50% rebooking fee will apply
        • Course fees cannot be refunded once you transfer your enrolment to another date
        • Certificates will be withheld until all transfer fees have been paid

For NSW transfers, please email to info@edway.edu.au

For VIC transfers, please email to info.m@edway.edu.au

First Aid/CPR/Childcare First Aid/Asthma Anaphylaxis (face to face) Courses

Refunds
        • More than 2 business days written notice = full refund*
        • Notice of cancellation given within 2 business days of your course = no refund
        • No refund will be issued after transferring your enrolment to another practical session
        • Participants that are more than 20 minutes late for their scheduled course will be rescheduled at a 50% fee
        • Participants that are more than 20 minutes late for their scheduled course, will forfeit all payments
        • If you have not completed the prestudy requirements, no refund is applicable.

*All refunds will be charged less a $10 administration fee.

For NSW refunds, please email to info@edway.edu.au

For VIC refunds, please email to info.m@edway.edu.au

Transfer to another date
        • More than 2 business days written notice = first transfer is free of charge. Subsequent transfers incur a transfer fee charged at 50% of the course fee
        • Notice given within 2 business days of your course = 50% charge of the course fee.
        • Participants that do not attend, or are late for their scheduled course, will forfeit all payments
        • Course fees cannot be refunded once you transfer your enrolment to another date
        • If you are sick on the day of your course and can support this with a medical certificate, you will be rescheduled to an alternate date. Subsequent transfers incur a transfer fee charged at 50% of the course fee
        • Certificates will be withheld until all transfer fees have been paid

For NSW transfers, please email to info@edway.edu.au

For VIC transfers, please email to info.m@edway.edu.au

For refund matters concerning online first aid courses, please see further down this page.

RSA/RCG NSW Courses

        • More than 48 business hours days written notice = *full refund
        • Changes with more than 48 hours notice incur a $33 rebooking fee either to be paid by the client if the booking is to be rescheduled
        • Changes with less than 48 hours notice incur a $77 rebooking fee either to be paid by the client if the booking is to be rescheduled

*All refunds will be charged less a $10 administration fee.

For RSA/RCG NSW refunds and changes, please email to info@edway.edu.au

Get Skilled, Get Certified Programs & Qualification Courses (WHS/Leadership & Management etc)

Refunds
  • Once enrolled and booked into a training course, any initial payment is non-refundable. Any subsequent payments received are also non-refundable
Transfer to another date
  • More than 10 days written notice = first transfer is free of charge. Subsequent transfers incur a transfer fee charged at 50% of the course fee
  • Notice given within 10 days of your original course date = 50% charge of the course fee
  • Certificates will be withheld until all transfer fees have been paid

In the event of the course being cancelled due to insufficient enrolments, candidates will be offered a full refund or may elect to transfer to another course date. Once the transfer has been confirmed, the above policy is applicable for any transfer or cancellation requests.

Classroom Skilled / Certified Programs Courses (WHS/Leadership & Management etc)

  • Once the intake is closed, students will be required to make payment within 5 days.
  • Students can arrange for payment prior to the intake close date.
  • Training Aid Australia will only proceed with a program if sufficient enrolments are received.
  • If the course is cancelled, a full refund will be provided to students.
  • Once intake closes and enrolment is confirmed, any initial payment is non-refundable. Any subsequent payments received are also non-refundable.
Transfer to another date
  • Transfer of enrolment to another date is not available for these programs
  • Some special circumstance may be considered however, 50% charge of the course fee will apply
  • Certificates will be withheld until all transfer fees have been paid

All Online Training Courses

Once enrolled and booked into an online training course, any initial payment is non-refundable. Any subsequent payments received during the online or distance learning course are also non-refundable.

Edway Training Reserves the right to place a default with Baycorp Advantage if the paid funds are withdrawn by yourself or your bank.

Interpreter/Translator Policy

Some training courses (please refer to particular course requirements) allow the use of interpreters and translators.

For those participants who require the use of an interpreter or translator please be aware that the following conditions must be abided by:

If a participant is to bring a family member, colleague or friend to act an interpreter or translator, the translator must not have completed a white card course with us. We will check our records to indicate whether or not the translator was a former customer. We must receive notice that a translator is going to attend the course 48 business hours before the scheduled start time.

Special Needs Participants

If there is a participant who requires special needs assistance, Edway Training must be informed a minimum of 48 business hours prior to the scheduled course starting time.

Your Privacy

Edway Training policy is to maintain your privacy when you visit our site. Any personal details sent to us will be kept confidential and are subject to Privacy Laws.
We do not pass on, sell or swap any of your personal details with any third-party. We use information provided to identify your bookings. When you send us an email, we may use your email address to contact you in future. We may contact you for clarification of a request from you or to answer your query, but we will not sell or pass on your details, except where they act as agents for us and the information is required to deliver your requested goods or services.

Security Policy

When purchasing from Edway Group your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the Australian financial industry standard. If you have any questions regarding our security policy, please contact our customer support centre by email at info@edway.com.au.

Online Payments

Payments made via the website are facilitated by PayPal payment gateway and Westpac merchant facility.

Disclaimer

We strive for the information provided on this website to be as accurate and true as possible at the time of publication. You agree that any content viewed, downloaded or otherwise obtained through the use of the service is done so at your own discretion and risk.

Email Disclaimer

The information in the electronic mail messages sent from .edway.edu.au or .edway.com.au domains is confidential and intended only for the use of the addressee named in the email. Access to that message by anyone else is unauthorised. If you are not the intended recipient, please delete this mail message and kindly notify Edway Group at info@edway.edu.au or by phone +61 2 9357 6544. Any disclosure, copying, distribution or any other action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. Edway Group accepts no responsibility for any effects this mail message or attachments have on the recipients’ network or computer systems.